VEYQON is a workforce management app used by employees of organisations that run a VEYQON workspace. This page explains how to get help.
See also our Privacy Policy and Terms.
Contact us
- [email protected]
- Phone
- +94 76 664 6404
- Hours
- Mon–Fri, 09:00–17:30 IST
- Typical response time
- 1 business day
Before you contact us
If you are an employee, your organisation's HR or IT team can resolve most issues faster than we can — they control your account, your permissions and whether features such as location recording are enabled.
Fleet Go
Fleet Go: attendance, task timers, trips, inspections, requests, expenses and payslips for field
and fleet teams (iOS and Android). App ID com.veyqon.fleetgo.
Before you sign in. Fleet Go needs your company's workspace address (for example
https://yourcompany.veyqon.co) plus the email and password your employer gave you. There is no public
sign-up. Your HR or IT team creates accounts.
Common questions
I can't sign in
Check that the company workspace address is exactly the one your employer gave you, and that your email and password are the ones for that workspace. VEYQON has no public sign-up — accounts are issued by your employer. Use Forgot Password if you need a reset.
Why does the app ask for my location?
Location is recorded at two moments only: when you check in or out, and when you start or stop a task timer. It is never recorded continuously or in the background, and your employer can disable it entirely. See our Privacy Policy.
I'm not receiving notifications
Notifications currently appear inside the app, on the Notifications screen. Push notifications to your device are not yet active.
My data looks wrong
The app displays records from your employer's workspace. Corrections to attendance, leave balances or payroll are made by your HR team.
Fleet Go: I can't open the app or sign in
Check the workspace address, email and password. Use Forgot Password if you need a reset, and ask your admin to reset or enable your account.
Fleet Go: my two-factor code is not arriving
Check your spam folder and the authenticator setup email. If it still does not arrive, ask your admin.
Fleet Go: why does it ask for my location, and when is it used?
Only while the app is open: at check-in and check-out, when a task timer starts and stops, and to verify trip pickup and drop-off points. Never in the background. To change it, on iOS go to Settings > Fleet Go > Location; on Android go to Settings > Apps > Fleet Go > Permissions.
Fleet Go: GPS or check-in location looks wrong
Step outside, turn on precise location, wait a few seconds, and try again.
Fleet Go: notifications are late or missing
Check the switch in the app's Settings and the permission in your phone. On Android, alerts arrive about every 15 minutes or later, so set Fleet Go to "Unrestricted" battery use.
Fleet Go: how do I attach photos or documents?
When you create a request, claim, inspection or payment request, tap the upload area on the form and pick the photo or document from your phone. Fleet Go does not use the camera directly: take the photo with your phone's own camera app first, then pick it.
Fleet Go: how do I submit a pre-trip inspection or a payment request?
Open Inspections and tap New Inspection, or open Payment Requests and tap New Claim. Fill in the form and submit it. It is saved to your employer's workspace and appears in the web app, where your team reviews it.
Fleet Go: how do I ask for my data to be corrected, exported or deleted?
Contact your employer first, because they control your records. See the rights section of the Privacy Policy.
Fleet Go: the app shows a blank or error screen
Update the app, check your connection, and confirm the workspace address.
Reporting a problem
Please include your device model, iOS or Android version, the app version (Settings → About), what you did, and what happened. For Fleet Go, also include the app name (Fleet Go) and your workspace address (never your password).